Privacy Policy

We collect information that is needed to open and operate your account, provide our services, process payments, keep the site secure and meet our legal responsibilities. Some information is provided by you directly. Other information is created when you use your account, website or games.

Information you provide

• Account details: your name, date of birth, address, email address, username, password and other details needed to create and manage your account.
• Identity documents: copies or details of documents used to confirm your identity, age, address or source of funds when checks are required.
• Transaction information: deposits, withdrawals, payment method details, bonus or promotional activity, account balances and records of transactions.
• Communications: information you provide when you contact us through support, live chat, email or other account services, including the content of your request.
• Preferences: your choices about marketing, notifications, safer gambling tools and other account settings.

Information collected when you use our services

We may collect device and usage data, such as your IP address, device type, operating system, browser information, language settings, time zone, login details, pages visited, session activity and information about how you use the site. We may also record technical events, security information and communications connected with your account. This helps us maintain the service, identify unusual activity and understand technical problems.

Our services are for people aged 18 or over. We operate under a gaming licence, and account and identity checks help us verify that players meet the applicable requirements.

We use personal data only for appropriate, stated purposes. Under the UK GDPR, we must have a lawful basis for each main use of your information. In plain terms, these bases are the reasons the law allows us to process your data.

• To perform our contract with you: we use your data to create and operate your account, provide access to services, process deposits and withdrawals, record account activity and respond to your requests.
• To meet a legal obligation: we use information to verify age and identity, keep required records, prevent money laundering and fraud, comply with gambling and financial rules, and respond to lawful requests from authorities.
• For our legitimate interests: we may use data to secure our systems, prevent misuse, investigate suspicious activity, improve the reliability of the site, resolve disputes, enforce our terms and manage our business. We balance these interests against your rights and expectations.
• With your consent: where consent is required, we use your information only after you have chosen to allow it. This can include selected marketing messages, optional cookies or other optional uses. You can withdraw consent at any time, although this does not affect processing that took place before withdrawal.
• To protect people and prevent harm: in limited circumstances, information may be used where this is necessary to protect someone’s vital interests or to deal with a serious safety or security concern.

Account operation and compliance

We use your data to verify that you are eligible to use our services, manage your account limits and preferences, process payments, provide customer support and keep accurate records. We may carry out checks before or after an account is opened, and at other points when information needs to be confirmed or updated.

We also use information to prevent fraud, money laundering, payment abuse, underage gambling and attempts to use an account unlawfully. These checks may involve comparing information with data supplied by specialist service providers. If a check identifies an issue, we may ask for more information, restrict an account or take another step allowed by our terms and legal duties.

Marketing and offers

We send marketing or offers only where we have a lawful basis to do so and, where required, you have opted in. You can change your marketing choices through your account or by contacting us. Service messages about your account, payments, security or important changes are not marketing and may still be sent when necessary.

We do not sell your personal data. We share it only where this is necessary for the purposes described in this Privacy Policy, where you have given permission, or where the law allows or requires us to do so. We expect organisations handling data for us to use appropriate security measures and to process information only for agreed purposes.

• Payment providers: to authorise and process deposits, withdrawals, refunds and payment-related checks.
• Identity-verification providers: to help confirm your age, identity, address and other information needed for account checks.
• Fraud-prevention and money-laundering partners: to identify suspicious activity, protect accounts and help prevent financial crime.
• Technology and service providers: to support hosting, security, communications, customer support, analytics and the operation of our website and systems.
• Regulators, law enforcement and public authorities: where disclosure is required by law, legal process or an applicable regulatory duty.
• Professional advisers or other parties involved in a lawful business process: where access is necessary and appropriate safeguards apply.

Some service providers may process information on our instructions. Where data is handled outside the United Kingdom, we use the safeguards required by applicable data protection law. We may also share information when needed to protect our rights, prevent harm, investigate suspected wrongdoing or enforce our terms.

We keep personal data for as long as your account is open and for the period the law requires afterwards. The retention period depends on the type of information, why we collected it, our legal and regulatory duties, and whether it is needed to deal with a dispute, fraud concern or other account matter.

Closing your account does not always mean that all information can be deleted immediately. We may need to retain transaction, identity, responsible gambling, security and communications records for the required period. When information is no longer needed, we delete it, anonymise it or securely dispose of it.

We use administrative, technical and physical measures intended to protect personal data against unauthorised access, loss, alteration and disclosure. Access is limited to people and providers who need the information for their work. You are responsible for keeping your login details confidential and should contact us promptly if you think your account or personal data has been accessed without permission.

You have rights over the personal data we hold about you, subject to legal exceptions and the circumstances of the request. These rights help you understand how your information is used and ask us to correct or manage it.

• Access: ask for a copy of the personal data we hold about you and information about how we use it.
• Correction: ask us to correct information that is inaccurate or complete information that is incomplete.
• Erasure: ask us to delete personal data where there is no good reason for us to keep using it. This right is not absolute, and we may need to retain information to meet legal duties.
• Objection: object to processing based on legitimate interests, including certain direct marketing uses.
• Restriction: ask us to limit how we use your data in certain situations, such as while the accuracy of information is being checked.
• Data portability: where the legal conditions apply, ask for certain information in a usable electronic format or ask us to send it to another organisation.
• Withdrawal of consent: where processing relies on your consent, withdraw that consent at any time.

How to exercise your rights

To exercise a right or ask a privacy question, write to privacy@rabbitwin-casino.co.uk. You can also contact support@rabbitwin-casino.co.uk or use the live chat on the site for general account help. Please describe your request clearly and provide enough information for us to identify your account. We may ask for reasonable proof of identity before providing information or making changes, so that we do not disclose personal data to the wrong person.

If you are unhappy with how we handle your personal data, please contact us first so we can try to resolve the matter. You also have the right to complain to the Information Commissioner’s Office, which is the UK supervisory authority for data protection.

Cookies

We use cookies and similar technologies to operate the site, remember settings, support security, understand usage and, where permitted, provide optional features or marketing. Some cookies are necessary for the service and others can be controlled through your browser or available cookie choices. Our Cookie Policy explains how cookies work, the types we use and the choices available to you.