Contact Us

You can contact us through the live chat on the site, available 24/7, or by email at support@rabbitwin-casino.co.uk. Our team will explain the next steps and provide information relevant to your account.

Please use the email address registered to your account where possible. This helps us confirm that we are discussing account information with the correct person.

Including a few details in your first message can help us understand the matter without asking you to repeat information. Please include:

• Your username or other account identifier.
• The name of the game, payment method or transaction concerned.
• The date and approximate time when the issue occurred.
• A clear description of what happened and what help you need.

Do not send your password, full payment card number or other confidential security information by email or chat.

• Account and verification: access, personal details and documents requested for account checks.
• Deposits and withdrawals: payment status, cashier information and transaction questions.
• Bonuses: eligibility, wagering conditions and bonus balance queries.
• Technical issues: login problems, game errors and site or display difficulties.

If your question concerns a particular transaction or game session, include the relevant details so we can look into it accurately.

If you wish to make a complaint, email support@rabbitwin-casino.co.uk and put Complaint in the subject line. Please describe the issue clearly, include any relevant account or transaction details, and tell us what outcome you are seeking.

We acknowledge your complaint and reply once it has been checked. Our response will address the points raised and explain any further steps available to you.