Terms & Conditions

These Terms & Conditions form an agreement between you and us when you create an account or use our services. By registering, depositing funds, placing a bet, playing a game or using any other part of our site, you confirm that you have read and accepted these terms.

If you do not accept these terms, you must not create an account or continue to use our services. Other rules may also apply to particular games, payment methods, promotions, competitions or features. Those rules will be shown to you before you use the relevant service and form part of these Terms & Conditions.

We may change these terms when necessary, including because of changes to the law, our licence requirements, our services, payment arrangements or the way games operate. We will publish the updated wording on our site or show it in your account. The new wording will apply from the stated effective date, or from publication where no date is stated.

You should check the current terms each time you use our services. If a change materially affects your rights or obligations, we will take reasonable steps to draw it to your attention. Continuing to use your account after the change takes effect means that you accept the updated terms.

You must be at least 18 years old and a resident of the United Kingdom to open or use an account. We hold a gaming licence and verify accounts as required. You must not use our services if you are under 18, are not eligible to gamble, or are located somewhere where use of the relevant service is not permitted.

You may have only one account with us. An account must be opened for you personally and must not be opened on behalf of another person, a business or a group. You must not create another account to avoid a restriction, a limit, a self-exclusion, a suspension or a decision about your existing account.

The details you provide must be complete, accurate and kept up to date. This includes your name, date of birth, residential address, email address and payment information. You must tell us promptly if any of these details change. We may ask you to update your information before allowing further deposits, play or withdrawals.

Your login details are personal to you. You must keep your username, password, access codes and devices secure, and must not allow another person to use your account. You must tell us through support@rabbitwin-casino.co.uk or the live chat if you believe that your account has been accessed without permission, or if your login details may no longer be secure.

• You are responsible for activity carried out through your account unless you have told us promptly about unauthorised access.
• You must not use false details, another person's identity, a payment method belonging to another person or any method intended to hide your location or identity.
• You must not use our services for unlawful activity, fraud, money laundering, collusion or any other improper purpose.
• You must follow the rules of each game and all instructions shown on the site, in your account and in the cashier.

Identity and source-of-funds checks

Before processing your first withdrawal, we will normally need to complete identity, age and address checks. We may ask for documents or information that confirms who you are, where you live and that you are old enough to use our services. We may also carry out source-of-funds or source-of-wealth checks where required by our obligations or where account activity means that further information is needed.

Documents must be clear, current and genuinely belong to you. We may ask for further information if a document cannot be accepted or if the information supplied does not match your account. Until checks are completed, a withdrawal, deposit or other account activity may be held or restricted. We may also suspend an account while checks are carried out.

Deposits and withdrawals

You may deposit only through the payment methods displayed in the cashier and only with funds that you are entitled to use. A deposit must not be made using another person's card, account or payment instrument. We may return a deposit, decline a transaction or restrict an account if a payment cannot be verified or appears to create a security, fraud or compliance concern.

Deposits are normally added to your account after the payment provider has authorised and settled the transaction. A transaction may remain pending, be reversed or be delayed because of checks carried out by us, your bank or a payment provider. We are not responsible for delays caused by an external payment service, although we will take reasonable steps to help identify a payment problem.

Withdrawals are requested through the cashier. Where possible, we will return funds to the same payment method used for the relevant deposit, subject to the method being able to receive withdrawals and to any required checks. We may ask you to use another method shown in the cashier where this is necessary or appropriate.

The minimum and maximum amounts, available methods, processing stages and any account limits are shown in the cashier or your account. A request may be delayed while we complete verification, check transactions, settle a payment or confirm that the request complies with these terms. You remain responsible for checking that your bank or payment provider will accept the transfer.

You must not attempt to cancel, reverse or dispute a legitimate deposit without first contacting us. If a payment is reversed, charged back or found to be unauthorised, we may recover the amount, restrict your account and take any other lawful action needed to protect our services.

Each bonus, promotion or other offer has its own terms. These terms will explain who can take part, how the offer is activated, which games or transactions qualify, how wagering is calculated, whether a maximum bet applies, when the offer expires and how any resulting balance may be withdrawn.

You are responsible for reading the offer terms before accepting a bonus. A bonus may have a time limit, contribution rules, minimum deposit requirement, maximum eligible amount, maximum win or other conditions. If you do not meet the relevant conditions, the bonus or related winnings may not be available for withdrawal.

Unless the specific offer terms say otherwise, a promotion is intended for one person and one account only. You must not use multiple accounts, coordinated play, automated methods, payment manipulation or any other arrangement to obtain an offer more than once or to avoid its conditions.

If we reasonably believe that a promotion has been obtained or used improperly, or that the offer terms have been breached, we may remove the bonus, adjust the relevant balance, restrict access to the promotion or take action against the account. We will explain the position where it is appropriate and lawful to do so.

We may change, withdraw or close an offer where required by law, our licence obligations, a technical problem or circumstances outside our reasonable control. Any change will not remove rights that you have already earned fairly under the applicable offer terms.

Gambling should be treated as entertainment, not as a way to make money or solve financial problems. You can use the safer gambling tools in your account to set deposit limits, and you can ask us about time-outs or other restrictions. A limit may prevent deposits above the amount you choose, but it does not guarantee that you will stop gambling or recover money already spent.

If you want to stop gambling with us, you can request self-exclusion through support@rabbitwin-casino.co.uk or the live chat. We will explain the available process and apply the relevant restriction to your account. You should not try to open another account or use another person's account during a self-exclusion.

Further support is available from GambleAware, GamCare, GamStop and the National Gambling Helpline. If gambling is causing you concern, consider asking for help before placing another bet.

Closing or suspending your account

You may ask us to close your account at any time by contacting support@rabbitwin-casino.co.uk or using the live chat. We may ask you to confirm the request and may complete any necessary identity or payment checks before dealing with remaining funds. Closing an account does not remove your responsibility for transactions or obligations that arose before closure.

We may suspend, restrict or close an account where we need to protect the security of our services, complete checks, comply with a legal or licensing obligation, investigate suspected fraud or improper activity, identify a breach of these terms, or manage prolonged inactivity. We may also take action where an account has been opened or used in breach of a self-exclusion or safer gambling restriction.

Where an account is suspended or closed, we will deal with any genuine remaining balance in line with these terms and applicable requirements. We may withhold or adjust funds connected with an unlawful transaction, fraud, a payment reversal, a duplicated account, a promotion breach or another serious breach, where we are entitled to do so. A closure does not prevent us from completing checks or investigating activity that happened before closure.

Complaints and disputes

If you are unhappy with our service or a decision about your account, please write to support@rabbitwin-casino.co.uk or contact us through the live chat. Include your account details, a clear description of the issue and any relevant transaction or game information. Please do not send payment passwords or other sensitive login information.

We will acknowledge your complaint and look into it within a reasonable time. We may ask for further information before giving our response. We will explain our position and any available next step as clearly as we can. Independent dispute resolution is available in general terms where a complaint cannot be settled directly, subject to the applicable process and eligibility requirements.

Liability and governing law

We will provide our services with reasonable care and skill, but we cannot guarantee that the site, games, cashier or account will always be available, uninterrupted or free from faults. Access may be affected by maintenance, technical problems, payment services, communications networks or events outside our reasonable control.

Nothing in these terms limits or excludes liability where doing so would be unlawful. Subject to that, we are not responsible for losses caused by your failure to keep your account secure, your use of incorrect information, your misuse of our services, interruptions outside our reasonable control or actions taken by your bank or payment provider.

If any part of these terms is found to be invalid or unenforceable, the remaining parts will continue to apply. A failure by us to enforce a provision immediately does not mean that we have waived our right to enforce it later. These terms and any dispute or claim connected with them are governed by the laws of England and Wales.