Responsible Gaming

Gambling should be treated as entertainment, not as a way to make money, solve financial problems or replace regular income. Every game involves risk, and no result can be guaranteed or predicted. You should only gamble with money you can afford to lose after your essential costs and other financial commitments have been met.

Before you play, decide how much money and time you are comfortable spending. Set a clear budget and keep to it whether you are winning or losing. It can help to include gambling in your wider household budget so you can see its place alongside rent, bills, food, travel, savings and other commitments.

• Set a spending limit before you start and do not borrow money to gamble.
• Never chase losses by increasing your stakes or playing for longer than planned.
• Do not gamble when you are upset, tired, under the influence of alcohol or drugs, or trying to recover money quickly.
• Take regular breaks and give yourself time away from gambling.
• Keep your gambling account separate from money needed for everyday living.
• Remember that a win does not mean future results are more likely to go your way.
• Do not use gambling to escape stress, loneliness or other difficult feelings.
• Stop if gambling no longer feels like an affordable or enjoyable form of entertainment.

We hold a gaming licence and take steps to verify accounts and support safer gambling. If you are unsure whether gambling is suitable for you, speak with someone you trust or contact a specialist support organisation before playing.

Your account includes responsible gambling controls that can help you manage how much you deposit, lose and play. The settings shown to you may depend on the account features available at the time. You can find the controls in the responsible gambling, safer gambling or account settings area. Some deposit controls may also be available through the cashier.

Deposit limits

A deposit limit restricts the amount you can add to your account over the period you choose, such as a daily, weekly or monthly period where those options are available. The limit applies to deposits rather than winnings already held in the account. Set a limit that reflects your budget, not the amount you hope to win.

Loss and session limits

A loss limit can help you control the amount you are prepared to lose during a selected period. A session limit can help you manage the length of time you spend playing. These controls provide a firm boundary before you begin, rather than leaving the decision to how you feel during a session.

Time-outs

A time-out temporarily prevents you from gambling for the period you select. Use one if you want space from gambling, have noticed that you are playing more than planned or want to reset your routine. During a time-out, access to gambling services may be restricted. You should not try to open another account to continue playing.

Self-exclusion

Self-exclusion is a stronger step for anyone who wants to stop gambling for a longer period. When you self-exclude, your account is closed or restricted for the selected period. You should not attempt to gamble through another account or ask another person to place bets for you. Choose self-exclusion if gambling is affecting your finances, relationships, work, health or ability to control your behaviour.

Reality checks

Reality checks remind you how long you have been playing and may show information about your activity. They are intended to give you a moment to pause and decide whether you want to continue. When a reality check appears, stop and consider the time and money already spent before making another bet.

How to switch on a control

1. Sign in to your Rabbit Win Casino account and open the responsible gambling, safer gambling or account settings area.
2. Choose the control you want to use, such as a deposit limit, loss limit, session limit, time-out, self-exclusion or reality check.
3. Select the period and amount where the setting requires those details. Choose a level that is affordable and realistic before you start playing.
4. Read the information shown about the setting, then confirm your choice.
5. Check that the confirmation appears in your account. If you cannot find a control or are unsure whether it is active, stop gambling and contact support.

A reduction to a limit normally takes effect promptly. A request to increase a limit may be subject to a delay or cooling-off period, so you should not assume that it will apply immediately. The exact timing and conditions will be shown in your account. Time-outs and self-exclusion should be treated as firm decisions for the selected period.

These tools are designed to support your decisions, but they cannot remove the risk of gambling. If you regularly need to change a limit, cancel a break or find ways around a control, consider stopping altogether and getting help. For questions about safer gambling settings, contact support@rabbitwin-casino.co.uk or use the live chat on the site.

Problem gambling can develop gradually, and you may not notice the change at first. The following signs are reasons to pause and take your concerns seriously. One sign does not provide a diagnosis, but several signs together may mean that specialist support would be helpful.

• You spend more money or time gambling than you intended.
• You increase your stakes because smaller bets no longer feel sufficient.
• You try to win back money after a loss, even when you planned to stop.
• You hide gambling, deposits, losses or account activity from family, friends or colleagues.
• You borrow money, sell belongings or miss payments to fund gambling.
• You use money set aside for bills, food, rent, travel or other essential needs.
• You feel restless, anxious, irritable or low when you cannot gamble.
• You think about gambling during work, study, sleep or time with other people.
• You cancel plans or lose interest in activities that you used to enjoy.
• You have tried to stop, take a break or reduce your spending but have not been able to do so.
• You gamble to escape stress, loneliness, sadness or other difficult feelings.
• Gambling has caused arguments, financial pressure, problems at work or concerns about your health.

If any of these points feels familiar, stop gambling and use a time-out or self-exclusion setting. Tell someone you trust what is happening and avoid trying to recover losses through further play. A specialist organisation can help you understand what you are experiencing and decide on practical next steps.

You do not have to deal with gambling concerns alone. The organisations below provide information, advice or support for people affected by gambling, including family members and friends.

• GambleAware provides information about gambling harms and practical ways to take steps towards safer gambling and recovery.
• GamCare offers confidential advice and support to people affected by gambling, as well as guidance for those supporting someone else.
• GamStop is a self-exclusion service that can help you block access to participating online gambling services for a chosen period.
• The National Gambling Helpline provides specialist support for gambling concerns, including help with making a plan to stop or reduce gambling.

You can also speak with your GP or another qualified health professional if gambling is affecting your mental or physical health. If you feel at immediate risk of harming yourself or someone else, seek urgent help from the appropriate emergency service or go to a place where you are safe.

For account controls, time-outs, self-exclusion or questions about safer gambling at Rabbit Win Casino, contact support@rabbitwin-casino.co.uk or use our live chat. Our support team can explain the options available in your account, but we cannot provide medical or specialist counselling.

Gambling is for people aged 18 and over only. We use age verification and other account checks to help prevent underage access. You must provide accurate information, keep your account credentials private and tell us if you believe another person has accessed your account.

Parents and guardians should take practical steps to prevent children from using gambling services. Keep phones, tablets and computers protected with a password or passcode, and do not save your account password where a child can access it. Log out after using your account, particularly on a shared device.

• Use the device's family safety, screen-time and content restriction settings to limit access to gambling services.
• Install reputable parental control software that can block gambling content and help you manage the use of devices in your household.
• Keep payment cards, digital wallets and banking applications protected from unauthorised use.
• Check that children do not know your account password, email password or device security code.
• Speak openly with children about why gambling is restricted to adults and why they must not use another person's account.
• Contact us promptly if you suspect that a minor has accessed an account or provided their details.

Parental controls can reduce the risk of accidental access, but no technical measure is perfect. They should be used together with supervision, secure passwords and age-appropriate conversations. If you need help with an account concern, contact support@rabbitwin-casino.co.uk or use the live chat on the site.