Bonus Terms and Conditions

These terms apply to bonuses, free spins, promotional credits, cashback offers and other incentives made available by Rabbit Win Casino. They form part of the terms that apply to your account. The specific terms displayed with an offer also apply and may include eligibility requirements, a minimum deposit, a qualifying payment method, a wagering requirement, a maximum stake, an expiry time or game restrictions.

You should read the offer details before you opt in, deposit, claim or use any promotional funds. The terms shown at the time you accept an offer are the terms that apply to that offer, unless we need to make a change for a legal, regulatory, technical or security reason. If a specific offer term conflicts with a general provision on this page, the specific offer term will normally apply to that offer.

A bonus is not cash until any applicable conditions have been met. Promotional funds, winnings made with those funds and any remaining balance may be subject to the restrictions shown in the offer. We may ask you to complete account or payment checks before making a withdrawal or releasing funds.

Who can receive a bonus

Bonuses are available only to eligible account holders. Eligibility may depend on the offer, your account status, your location, your payment method, your previous use of an offer or other conditions stated in the promotion. An offer may be limited to one per person, household, address, device, payment method or connected account where the specific terms say so.

You must be at least 18 years old and permitted to use our services. We may ask for information or documents to verify your identity, age, address, payment method or other account details. We hold a gaming licence and may verify accounts before allowing bonus use, processing withdrawals or continuing to provide services.

Opting in and making a qualifying deposit

Some offers are added automatically, while others require you to opt in through your account or the cashier. Where a qualifying deposit is required, the deposit must meet the amount, method and timing conditions shown with the offer. A deposit that is reversed, charged back, cancelled or otherwise not successfully received may not qualify.

Only payment methods that we accept for the relevant promotion can be used. A deposit made with another person's payment method, or with payment details that we cannot verify, may be excluded and may lead to the removal of the related bonus. You must not open or use more than one account to obtain the same offer.

Promotional codes and claim windows

If an offer requires a promotional code, it must be entered correctly and within the claim period stated in the offer. We are not responsible for a code that is entered after the claim period, entered incorrectly or applied to an account that is not eligible. Unless the offer says otherwise, a bonus must be claimed and used within the displayed claim window.

Wagering requirements

Where a wagering requirement applies, you must wager the relevant bonus amount, qualifying deposit, or combination shown in the offer before the associated balance can be withdrawn. The cashier or promotion details will show what counts towards the requirement. Different games may contribute at different rates, and some games may not contribute at all.

A wager usually counts only after the relevant game result is settled. Cancelled, voided or returned wagers do not normally count. We may exclude wagers that appear designed to meet a requirement without genuine play, including patterns that exploit game features, settlement rules or technical behaviour.

Game contribution and stake limits

The offer details may identify eligible games and the contribution each game makes to a wagering requirement. A game may contribute fully, partly or not at all. If the offer includes a maximum stake, you must not exceed it while the bonus is active or while you are completing the relevant requirement. The maximum stake includes any amount stated in the promotion and may apply to each spin, hand, round, bet or other game action.

If you exceed an applicable stake limit, or use a game that is excluded by the offer, we may remove the bonus and any winnings connected with the breach. We may also return the qualifying deposit balance where appropriate. This does not affect any rights you have under applicable law.

Using more than one offer

Unless the offer says otherwise, bonuses cannot be combined. If you accept more than one promotion, we may apply them in the order shown in your account. A wager may count towards only the promotion identified by our system. You should check your bonus balance and the related conditions before starting play.

Expiry and unused balances

A bonus may expire if it is not claimed, activated or completed within the period stated in the offer. When a bonus expires, any unused bonus funds and winnings that are dependent on that bonus may be removed. If the offer does not show an expiry period, we may apply a reasonable expiry period and display it in your account or the relevant promotion details.

If you make a withdrawal before completing a wagering requirement, the offer may be cancelled and any associated bonus funds may be forfeited. The specific offer may also state what happens to qualifying deposits, winnings or other balances when a withdrawal is requested.

Withdrawal checks

Before approving a withdrawal, we may check your identity, age, account information, payment method and compliance with these terms. We may delay or decline a withdrawal while checks are incomplete or where we have a reasonable concern about account use, payment activity, duplicate accounts or bonus abuse.

We may return a withdrawal request to your account where the request cannot be processed or where further information is needed. You are responsible for keeping your account information accurate and for responding to reasonable requests for verification. We will handle personal information in line with our Privacy Policy.

When we may cancel or amend a bonus

We may cancel, withdraw or amend an offer if it was issued in error, made unavailable, affected by a technical fault, used in breach of these terms or connected with fraudulent, dishonest or abusive activity. We may also correct an incorrect bonus balance or settlement where a clear system or processing error has occurred.

Where we make a change after you have accepted an offer, we will take reasonable steps to avoid unfairly affecting your legitimate use of that offer. We may suspend or remove a bonus when required to protect the service, other players or the integrity of our games.

You must use promotions for their intended purpose and provide complete, accurate information. You must not collude with another person, create duplicate accounts, use automated play, manipulate a game, abuse payment processes or attempt to obtain a bonus more than once when the offer is limited. We may look into account activity where we identify unusual or inconsistent behaviour.

If your account is closed, suspended or self-excluded, any bonus may be cancelled. If you ask us to close your account, you should not accept a new offer or continue wagering while the request is being processed. We may also restrict future promotional eligibility without affecting your ability to access applicable account information or raise a complaint.

Safer gambling and complaints

Gambling is for adults aged 18 and over. You can use the deposit limits and time-out tools available in your account, and you can request self-exclusion where you need a longer break. If gambling is causing concern, support is available from GambleAware, GamCare, GamStop and the National Gambling Helpline.

If you believe a bonus has been applied incorrectly or these terms have not been followed, contact us through live chat or at support@rabbitwin-casino.co.uk. Please include the relevant offer name, the date it was shown in your account and a clear description of the issue. We will look into your complaint and may ask for information needed to identify the account or transaction.

We may update these Bonus Terms and Conditions from time to time. The current version is the one displayed on our site. If you have questions about a particular promotion, contact support before accepting it; our support team can explain the conditions shown in your account, but cannot remove a requirement that applies to the offer.